Alerts extension: How to use alerts

Note

To use this extension, you need to purchase it from our website.

To add an alert, you just need to add one of the following labels to an article:

• alert_info
• alert_success
• alert_warning
• alert_danger

Please note that after adding a label and publishing the article, it may take up to 5 minutes before the banner appears. It's because Zendesk doesn't reflect changes immediately in the API. 

Use the following instruction to add an alert:

1. Create a new article for the alert.

2. Add a label to display the corresponding alert:

3. There are 4 types of alert labels:

• alert_danger

  
• alert_info
  
• alert_success
  
• alert_warning
  

4. Make sure that you've correct visibility.

5. Save the changes.